Order Terms

Order Terms

China Loong Commercial Robot Co., Ltd. supplies commercial robot solutions for international B2B customers, including cleaning and disinfection robots, delivery and reception robots, healthcare and medical robots, logistics and warehouse robots, agricultural robots, patrol and security robots, humanoid and interactive robots, retail and hospitality service robots, robot accessories, and OEM custom robots. The following ordering process is intended to help customers communicate requirements clearly and confirm each stage before production and shipment.

1. Inquiry and Product Selection

Please send your inquiry with as much information as possible so that we can recommend a suitable product and prepare an accurate quotation. Depending on the robot type and intended application, useful information may include:

• Product type and application: Describe the tasks the robot will perform and the environment in which it will operate.
• Required quantity: State the estimated order quantity and whether the purchase is for evaluation, a pilot project, resale, or deployment across multiple locations.
• Operating environment: Provide details such as indoor or outdoor use, floor conditions, site size, aisle or doorway dimensions, slopes, elevators, pedestrian traffic, and other relevant site conditions.
• Technical requirements: Specify required functions, working time, charging method, navigation needs, payload, tank capacity, sensors, connectivity, interface requirements, or compatible systems where applicable.
• Customization requirements: Include requested colors, branding, logo placement, language, software functions, accessories, packaging, and other OEM requirements.
• Destination information: Provide the destination country, city, postal code, and preferred shipping method if known.
• Reference materials: Drawings, photographs, floor plans, videos, specifications, or project documents can help us evaluate the application.

If the final model has not yet been selected, our team can review the project information and discuss available options. Product suitability depends on the actual operating environment, required functions, local conditions, and project objectives.

2. Technical Review, Customization, and Quotation

After receiving the inquiry, China Loong Commercial Robot Co., Ltd. will review the requested specifications and clarify any technical or commercial details. For standard products, the quotation will be based on the selected model, configuration, quantity, packaging, and delivery requirements. For customized projects, pricing may also reflect design work, software configuration, branding, accessories, tooling, testing, integration, and other project-specific requirements.

A formal quotation may include the product description, main configuration, unit price, quantity, applicable customization charges, estimated preparation or production schedule, packing method, trade terms, quotation validity, and payment conditions. Freight, insurance, taxes, import duties, installation, commissioning, or on-site services will be identified separately when applicable.

Quotations are prepared according to the information available at the time of inquiry. If the specifications, quantity, destination, delivery method, exchange conditions, or project scope changes, the quotation may need to be revised and reconfirmed.

3. Sample, Demonstration, and Project Evaluation

For projects that require evaluation before a larger deployment, customers may ask whether a sample unit, demonstration, remote presentation, or pilot order is available. The applicable arrangement, cost, software access, transportation, and evaluation scope will be confirmed according to the product and project requirements.

A sample or demonstration confirms only the agreed configuration and test conditions. Performance at the final site may be affected by floor layout, network availability, lighting, obstacles, pedestrian flow, elevator integration, local infrastructure, operating procedures, and other environmental factors. Customers should provide accurate site information before placing a deployment order.

4. Order Confirmation

An order proceeds after both parties have confirmed the commercial and technical details. Before payment or production, customers should carefully check all relevant documents and ensure that the following information is correct:

1. Product model, quantity, specifications, functions, and included accessories.
2. Software, language, communication, navigation, and system integration requirements.
3. Logo, color, appearance, labeling, and other customization details.
4. Packing method, shipping marks, carton or crate information, and documentation requirements.
5. Unit price, total value, currency, payment arrangement, and applicable trade terms.
6. Consignee details, delivery address, contact information, and destination requirements.
7. Estimated production or preparation schedule and the proposed shipping method.

The order may be confirmed through a proforma invoice, sales contract, purchase order acknowledgment, technical specification sheet, design approval, or other mutually accepted documents. Customized artwork, drawings, labels, interfaces, and software requirements should be approved in writing before the relevant work begins.

Any change requested after order confirmation may affect the price, schedule, materials, configuration, or shipping arrangement. Changes will be evaluated individually and implemented only after written confirmation by both parties.

5. Payment Terms

Payment terms are determined according to the product type, order value, customization scope, production requirements, and transaction arrangement. The payment method, currency, payment schedule, receiving account, and related bank information will be stated in the approved quotation, proforma invoice, or sales contract.

Production, customization, or order preparation normally begins after the agreed payment requirement has been met and all necessary specifications have been approved. The release of goods for shipment is subject to the payment conditions confirmed for the order.

Customers should use only the bank or payment details shown on official commercial documents issued by China Loong Commercial Robot Co., Ltd. If account information appears to change, customers should verify it with their established company contact through a separate communication channel before making payment. Bank handling charges and intermediary bank fees will be allocated according to the confirmed transaction terms.

6. Production and Quality Check

Once the order is confirmed, production or preparation will be arranged according to the approved specifications. The schedule depends on product availability, order quantity, customization, component requirements, software work, testing needs, and other order details. Any estimated completion date is subject to final confirmation and may be adjusted if the scope changes or additional approvals are required.

During the order process, we may request confirmation of drawings, logos, user-interface content, packaging artwork, or technical settings. Prompt customer feedback helps avoid unnecessary delays. Where appropriate, progress updates, photographs, videos, or pre-shipment information may be provided for review.

Products are checked according to the confirmed order requirements before shipment. The inspection scope may include appearance, quantity, configuration, accessories, basic functions, charging components, packaging, and customized elements, depending on the product. If a customer requires third-party inspection or a specific test procedure, the requirement should be submitted and agreed upon before order confirmation. Related costs and scheduling will be handled according to the agreed arrangement.

7. Software, Integration, and Deployment Requirements

Some commercial robots may require mapping, network access, application configuration, cloud services, docking station placement, elevator communication, API integration, or site commissioning. These items are not automatically included unless they are listed in the confirmed order documents.

Customers should disclose integration requirements at the inquiry stage, including relevant protocols, building systems, network restrictions, data policies, and local technical standards. Integration feasibility, responsibilities, testing procedures, remote support, and any additional charges will be confirmed according to the project scope.

The customer is responsible for providing an appropriate operating site, power supply, network conditions, access permissions, and other infrastructure required by the agreed solution. Local installation or deployment requirements should be reviewed before shipment.

8. Packing and Delivery

Packing will be selected according to the robot model, accessory configuration, transportation method, destination, and any agreed export requirements. Customized packing, special labels, palletization, wooden cases, or other protective arrangements can be discussed before the order is finalized.

Shipping may be arranged by air, sea, rail, courier, or another agreed logistics method. The available method depends on shipment size, weight, battery classification, destination, urgency, and local transportation rules. Freight charges and estimated transit times are subject to confirmation by the selected carrier or freight forwarder.

The applicable trade term, shipping responsibility, insurance arrangement, and required transport documents will be stated in the quotation or contract. Import duties, taxes, customs clearance costs, local delivery charges, storage fees, and destination handling charges are the customer’s responsibility unless the confirmed trade terms specify otherwise.

Customers must provide complete and accurate consignee and customs information before shipment. Delays or additional costs resulting from incorrect information, unavailable import documentation, customs inspection, carrier schedules, destination restrictions, or other circumstances outside the supplier’s control will be handled according to the applicable order and shipping terms.

9. Receipt and Shipment Inspection

Upon delivery, the customer should inspect the external packaging before signing for the shipment. Any visible damage, missing package, or packaging irregularity should be recorded with the carrier immediately. Photographs or videos of the packaging, shipping label, product condition, and serial information should be retained when reporting a delivery issue.

After unpacking, please verify the product model, quantity, accessories, and condition against the packing list and order documents. Any discrepancy should be reported promptly with clear supporting information. Products should be stored, charged, installed, and operated according to the supplied instructions and the agreed application conditions.

10. After-Sales Communication

For technical questions or product issues, customers should contact China Loong Commercial Robot Co., Ltd. and provide the order number, product model, serial number, a detailed description of the issue, and relevant photographs, videos, logs, or screenshots. Complete information allows the technical team to review the matter more efficiently.

Support may include operating guidance, remote troubleshooting, software-related assistance, replacement-part identification, maintenance recommendations, or other agreed services, depending on the product and confirmed order terms. If parts need to be returned, repaired, or replaced, the procedure, responsibility, cost, and transportation arrangement will be evaluated based on the cause of the issue and the applicable sales or support terms.

Any product-specific warranty scope, exclusions, service period, spare-parts arrangement, or maintenance plan will be stated in the relevant quotation, contract, or product documentation. Unauthorized disassembly, unsuitable operating conditions, improper handling, accidents, unapproved modifications, or use outside the specified application may affect the availability of support.

11. Customer Responsibilities and Local Compliance

Customers are responsible for confirming that the selected robot, accessories, wireless functions, batteries, labels, documentation, and intended use comply with applicable laws and import requirements in the destination market. Any special regulatory, language, documentation, plug, voltage, frequency, or labeling requirements must be communicated before order confirmation.

The customer should also ensure that operators receive appropriate training and follow the operating, charging, cleaning, maintenance, and safety instructions provided for the product. Robots should be used only in suitable environments and for their intended commercial applications.

12. Order Communication

All important specifications, approvals, changes, and commercial agreements should be confirmed in writing. This includes technical requirements, customization details, delivery instructions, payment arrangements, and after-sales matters. Clear written records help both parties manage the order accurately and reduce misunderstandings.

By placing an order, the customer confirms acceptance of the specifications and commercial terms stated in the final approved quotation, proforma invoice, sales contract, or other applicable order documents. If there is any difference between this general ordering guide and the signed order documents, the terms specifically confirmed for the individual order will apply.